Frequently Asked Questions

If you have a question that has not been answered here, please contact us and we will be happy help.

How will my T-shirt fit?

  S M L XL 2XL
Length (inches) 28 29 ¼ 30 ¼ 31 ¼ 32 ½
Width (inches) 18 20 22 24 26
Length (cm) 71 74 77 79 83
Width (cm) 46 51 56 61 66

 

How will my Hoodie fit?

  S M L XL 2XL
Length (inches) 26 27 28 29 30
Width (inches) 20 22 24 26 28
Length (cm) 66 69 71 74 76
Width (cm) 51 56 61 66 71

 

When will my order arrive?

For small items, such as jewelry please allow 3 business days for processing and 2-4 business weeks for shipping.

97.66% of our t-shirt orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. However, the speed can vary depending on product type and destination. Here are our average delivery times:

UK & Europe 5-10 business days
USA    3-8 business days
Canada 5-10 business days
Worldwide 10-20 business days

 

How much does the shipping cost?

We offer FREE Shipping on all jewelry items! Our t-shirts and hoodies however, due to their bulkier nature, cost a small fee to ship. Shipping costs for t-shirt and hoodie orders differ depending on destination country and the number of items shipped. 

  UK & Europe USA CANADA WORLDWIDE
First T-Shirt/Hoodie $5.00 $5.00 $8.00 $10.00
Two T-Shirts/Hoodie $5.75 £5.75 $9.00 $11.00
Three T-Shirts/Hoodie $6.00 $6.00 $10.00 $12.00
Four T-Shirts/Hoodie $6.00 $6.00 $10.00 $12.00
Five + T-Shirts/Hoodie $6.00 $6.00 $10.00 $13.00

 

Do I have to pay customs fees?

Shipments outside of Europe and the USA may incur customs fees, depending on destination country.  The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.

 

My item doesn't fit how I like. Can I return it?

Due to our current production method we cannot accept returns due to wrong size. Please make sure you refer to our size guide before making a purchase. If your order has been damaged or lost in transit please contact us at info@arkaiosdesign.com and we will be happy to arrange a replacement or issue a refund.